Privacy Policy

When you use the site or book a service, you may give us:

• Contact details: name, phone number, email address and ZIP code or area.
• What you tell us about your situation: the service you want, quiz and checkup answers, messages, and questions you type into the Ask Autopilot assistant.
• Details we learn while doing the work, such as your network layout, device list and security settings. We use these only to provide the service.

We also collect limited technical information automatically:

• Standard server logs (such as IP address, browser type and pages requested) kept by our hosting provider for security and reliability.
• Bot-protection signals used to stop automated spam on our forms.
• For the emailed checkup report, a salted one-way hash of your IP address and email, used only to limit abuse and deleted on a rolling basis.
• Privacy-friendly page-view statistics that do not use cookies and do not identify you personally.
• Your language choice (English or Spanish), saved in your own browser.

We do not ask for, and you should not send us, passwords, payment card numbers or government ID numbers through our forms.

• To answer your questions, prepare quotes and schedule and perform work.
• To send you the checkup report, quotes, appointment details and service alerts you asked for.
• To provide ongoing monitoring and support if you subscribe to a managed plan.
• To keep the site and our systems secure and prevent spam and fraud.
• To keep business, tax and warranty records.

Ask Autopilot uses an AI model to draft answers. The text you type is sent to our AI provider (xAI, or Vercel AI Gateway as a fallback) to generate a reply, and a copy goes to our internal intake automation so Hugo can follow up. Please don’t include sensitive personal information in the chat. Answers are general guidance, not a site assessment.

If you give us a mobile number and agree to receive texts, we may text you about your appointment, quote or service alerts. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.

We do not sell, rent or share your mobile number or text-messaging consent with third parties or affiliates for their marketing purposes.

We do not sell or rent your personal information. We share it only with service providers that help us run the business, under their own security and privacy terms:

• Vercel — website hosting, bot protection and page-view statistics.
• Neon — our database.
• Resend — sending email.
• xAI and Vercel AI Gateway — drafting Ask Autopilot answers.
• Cursor — the internal automation that routes new requests to Hugo.
• Stripe — if you choose to pay an invoice online. We never see or store your card number.

If you buy hardware directly from Firewalla through a link on our site, Firewalla’s own privacy policy applies to that purchase. We may also disclose information when the law requires it or to protect our rights or someone’s safety.

We keep inquiry and customer records for as long as we need them to serve you and to meet business, tax and warranty obligations, and then delete them. Abuse-prevention hashes for the checkup report are deleted automatically after a short retention window.

Data is encrypted in transit (HTTPS). Our staff console is limited to an allowlisted account protected by a strong password and authenticator-app two-factor sign-in. Only Hugo and people working directly on your job can see your information. No system is perfectly secure, but we hold ourselves to the same standards we set up for clients.

You can ask us to show you, correct or delete the information we hold about you, or to stop contacting you, by emailing info@houstonsecureit.com. We’ll respond within 30 days. Some records we must keep for legal or tax reasons.

You can opt out of emails using the link or instructions in any email, and out of texts by replying STOP.

Our site and services are meant for adults. We don’t knowingly collect information from children under 13. Parental-control setup is done with, and for, the parent or guardian.

We’ll update this page when our practices change and change the date at the top. Questions? Email info@houstonsecureit.com, call (713) 364-8666, or use the contact page. See also our Terms of Service.