These terms apply when you use houstonsecureit.com or hire HoustonSecureIT (“we”, “us”) for installation, audits, managed security or other services. By using the site or booking a service, you agree to them. A written quote or service agreement for your job takes priority over these terms where they differ.
Quotes and pricing
Prices on the site are starting prices for typical homes and offices. Your final price is the one in your written quote, which depends on your site, devices and the hardware you choose. Hardware prices are set by the manufacturer and can change. Quotes are valid for 30 days unless they say otherwise.
Payment
One-time work is invoiced on completion unless your quote says otherwise. Monthly plans are billed in advance each month. We take payment through Stripe invoices or payment links; we never ask for card numbers by phone, text, chat or our intake forms.
Scheduling and access
Please give us at least 24 hours’ notice to reschedule. For on-site work you agree that an adult who is authorized to make decisions about the network will be present, and that you have the right to let us work on the network and devices involved.
Monthly plans
Managed plans continue month to month until you cancel. You can cancel at any time by email or phone; cancellation takes effect at the end of the current billing month and the current month is not refunded. Hardware you bought stays yours.
Hardware
Firewalla devices are made and warranted by Firewalla, Inc. If you buy through a link on our site, the purchase is between you and Firewalla on their terms. HoustonSecureIT is an independent installer and is not Firewalla. We’ll help you with warranty claims for hardware we installed.
Our work and its limits
We perform our work with reasonable care and skill. If something we configured doesn’t work as agreed, tell us within 30 days and we’ll fix it at no extra charge.
Security reduces risk; it can’t remove it. We don’t guarantee that your network, devices or accounts will never be attacked, compromised or interrupted, and we aren’t responsible for problems caused by your internet provider, third-party software, devices we didn’t set up, or changes made by others after our visit. Keep your own backups of important data.
Answers from the Ask Autopilot assistant and results of the online checkup are general information, not a professional assessment of your specific network.
Limitation of liability
To the extent the law allows, our total liability for any claim related to our site or services is limited to the amount you paid us for the service involved in the 12 months before the claim, and we aren’t liable for indirect or consequential losses such as lost data, lost profits or business interruption. Nothing in these terms limits rights you have under Texas consumer-protection law that can’t be waived.
Using the site
Don’t misuse the site: no automated scraping, spam, attempts to break in or bypass bot protection, or submitting someone else’s information. Site content, logos and text belong to HoustonSecureIT; Firewalla and other product names belong to their owners.
Governing law
These terms are governed by the laws of the State of Texas. Any dispute will be handled in the state or federal courts located in Harris County, Texas, unless a law that can’t be waived says otherwise. We’d always rather sort it out by phone first.
Changes and contact
We may update these terms and will change the date at the top when we do. Questions? Email info@houstonsecureit.com or call (713) 364-8666. See also our Privacy Policy.